This report on Serbia focuses on two areas: public service and human resource management (PSHRM), and service delivery. The report, which follows up on the 2017 analysis and recommendations, first provides an overview of the state of play and main developments. It then presents a detailed analysis of each of the four Principles in the service delivery area of the Principles of Public Administration and of the first six Principles in the PSHRM area, measured against the indicators of the Methodological Framework.
Monitoring Report, Serbia 2019
