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SIGMA
Our expertise
Our updates
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Newsletter, June 2021
24 June 2021
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Guidelines for preparing post-confinement roadmaps for public bodies (Arabic)
2 June 2021
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HRM in the context of coronavirus - inventory of ideas for civil service authorities, HR units and line managers (Arabic)
2 June 2021
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Implementation of the laws on general administrative procedure in the Western Balkans
31 May 2021
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Risk assessment guidelines COVID-19 (SIGMA, March 2021)
16 March 2021
Mobilising our efforts
Supporting public administrations during the Coronavirus (COVID-19) crisis
SIGMA partner administrations have to find effective responses to the pandemic crisis to continue functioning and delivering political and administrative decisions and public services for citizens, while also protecting the people who make the machinery work.
Principles of Public Administration
A framework for good public administration
The Principles were first developed in 2014 to set out in practice what a well-functioning public administration looks like. Initially targeted at EU candidate countries and potential candidates, a version of the Principles has been developed for European Neighbourhood countries.
News & Events
Discussing selected dilemmas related to senior civil service in BiH
On 24-25 June 2021, SIGMA, in co-operation with the European Commission and the EU Delegation to Sarajevo, organised the workshop for the representatives of all levels of BiH to discuss the most pertinent challenges related to the management of the senior civil service positions. Discussion focused, among others, on the role of senior positions and their accountability.
Implementation of laws on general administrative procedure in the Western Balkans (SIGMA Paper No. 62, 2021)
This paper provides a comparative analysis of the implementation of laws on administrative procedure adopted recently in five Western Balkan administrations. It offers practical experiences from the Western Balkans as well as from EU and OECD member countries that can be used to further enhance the functioning of the administration.
Ministerial conference for the ENP South region on putting citizens and businesses at the centre
On 30 March 2021, SIGMA hosted the ministerial conference for the European Neighbourhood South region on user-centric service delivery. As part of the OECD MENA Governance Forum, this high-level event provided a platform for representatives of the region to consider and discuss recent developments, key success stories and common challenges in relation to the service delivery area.
Reforming public procurement in Lebanon
On 10 and 11 March 2021, the Institut des Finances Basil Fuleihan, together with the World Bank and SIGMA, co-organised a webinar providing policy makers and main stakeholders an opportunity to better understand the general requirements and international standards for an efficient complaints and review system in public procurement.
End-to-end public service delivery in the Western Balkans
In the course of March 2021, SIGMA organised a series of three webinars related to seamless service delivery in the Western Balkan region. In these webinars, concepts, methodologies, approaches and digital building blocks were presented and illustrated with examples from public administrations from the EU and the Western Balkan region.