SIGMA at a glance

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Reforming public administrations

Support for Improvement in Governance and Management has been working with partner public administrations on strengthening their public governance systems and capacities since 1992.

Principles of Public Administration


A framework for good public administration

The Principles were first developed in 2014 to set out in practice what a well-functioning public administration looks like. Initially targeted at EU candidate countries and potential candidates, a version of the Principles has been developed for European Neighbourhood countries.

News & Events

SIGMA Audit impact conference SAIs Montenegro February 2020 news

Conference for Supreme Audit Institutions on working with parliaments to improve audit impact

SIGMA and the State Audit Institution of Montenegro organised a conference on Working with Parliaments to Improve Audit Impact for the Network of Supreme Audit Institutions of EU Candidate and Potential Candidate Countries and the European Court of Auditors. It was held in Pržno on 20-21 February 2020, and focused on conducting effective parliamentary hearings on audit reports.

Representatives Ukrainian Parliament Commissioner for Human Rights February 2020

Meeting with representatives of the Ombudsman of Ukraine

On 12 February, SIGMA met representatives of the Ombudsman of Ukraine to discuss key developments since the 2018 Baseline Measurement, the implementation of its recommendations, EU support provided by the Twinning project on enhancing institutional capacity of the Secretariat of the Ombudsman for Human Rights and the role of the Ombudsman in ensuring access to public information.

Serbia PAR panel discussion December 2019

Panel discussion: public administration reform in Serbia

On 17 December, the EU Delegation to Serbia and the Centre for European Policies in Belgrade organised a panel discussion on the progress of public administration reform in Serbia, with a special emphasis on service delivery. The discussion confirmed the progress made in recent years, due to political commitment and an astute approach, resulting in increased user satisfaction.

Montenegro PAR event November 2019 1

Progress in public administration reform in Montenegro

On 29 November, the Ministry of Public Administration of Montenegro organised a roundtable to discuss public administration reform achievements and challenges on its third anniversary. The Minister presented its work and achievements over this period. SIGMA measurements show that public satisfaction with administrative services improved significantly from 2017 to 2019.

News item picture for the third regional conference on public procurement for ENP East countries in Tbilisi Nov 2019

Third SIGMA Regional ENP East Conference on Public Procurement

SIGMA, together with the State Procurement Agency of Georgia, organised a regional conference for the ENP East region (Armenia, Azerbaijan, Belarus, Georgia, Moldova, Ukraine) in Tbilisi on 5-7 November. Speakers from the region and the European Commission, OECD/GOV, SIGMA and EU member states discussed recent developments in procurement policies and examples of good practice.