Mobilising our efforts

Shutterstock image under licence for SIGMA's homepage box dedicated to coronavirus-related output

Supporting public administrations during the Coronavirus (COVID-19) crisis

SIGMA partner administrations have to find effective responses to the pandemic crisis to continue functioning and delivering political and administrative decisions and public services for citizens, while also protecting the people who make the machinery work.

Principles of Public Administration


A framework for good public administration

The Principles were first developed in 2014 to set out in practice what a well-functioning public administration looks like. Initially targeted at EU candidate countries and potential candidates, a version of the Principles has been developed for European Neighbourhood countries.

News & Events

SIGMA Paper 62 administrative procedures, May 2021, news item image

Implementation of laws on general administrative procedure in the Western Balkans (SIGMA Paper 62)

This paper provides a comparative analysis of the implementation of laws on administrative procedure adopted recently in five Western Balkan administrations. It offers practical experiences from the Western Balkans as well as from EU and OECD member countries that can be used to further enhance the functioning of the administration.

User-centric service delivery SIGMA ministerial, March 2021, news item image

Ministerial conference for the ENP South region on putting citizens and businesses at the centre

On 30 March 2021, SIGMA hosted the ministerial conference for the European Neighbourhood South region on user-centric service delivery. As part of the OECD MENA Governance Forum, this high-level event provided a platform for representatives of the region to consider and discuss recent developments, key success stories and common challenges in relation to the service delivery area.

Review bodies public procurement Lebanon, April 2021, news item image

Reforming public procurement in Lebanon

On 10 and 11 March 2021, the Institut des Finances Basil Fuleihan, together with the World Bank and SIGMA, co-organised a webinar providing policy makers and main stakeholders an opportunity to better understand the general requirements and international standards for an efficient complaints and review system in public procurement.

SIGMA service delivery webinars, March 2021, news item

End-to-end public service delivery in the Western Balkans

In the course of March 2021, SIGMA organised a series of three webinars related to seamless service delivery in the Western Balkan region. In these webinars, concepts, methodologies, approaches and digital building blocks were presented and illustrated with examples from public administrations from the EU and the Western Balkan region.

News item SIGMA assessments 2021

SIGMA begins the 2021 assessment exercise

More than 200 public officials participated in initial launch events on 27-29 January for the 2021 SIGMA assessment exercise. Over the next 9 months, 20 SIGMA analysts and 57 experts will be analysing developments since 2017 and 2019 in the Western Balkans in all areas of the Principles of Public Administration, based on the indicators established in the Methodological Framework.