SIGMA at a glance

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Reforming public administrations

Support for Improvement in Governance and Management has been working with partner public administrations on strengthening their public governance systems and capacities since 1992.

Principles of Public Administration


A framework for good public administration

The Principles were first developed in 2014 to set out in practice what a well-functioning public administration looks like. Initially targeted at EU candidate countries and potential candidates, a version of the Principles has been developed for European Neighbourhood countries.

News & Events

Serbia PAR panel discussion December 2019

Panel discussion: public administration reform in Serbia

On 17 December, the EU Delegation to Serbia and the Centre for European Policies in Belgrade organised a panel discussion on the progress of public administration reform in Serbia, with a special emphasis on service delivery. The discussion confirmed the progress made in recent years, due to political commitment and an astute approach, resulting in increased user satisfaction.

Montenegro PAR event November 2019 1

Progress in public administration reform in Montenegro

On 29 November, the Ministry of Public Administration of Montenegro organised a round table to discuss public administration reform achievements and challenges on its third anniversary. The Minister presented its work and achievements over this period. SIGMA measurements show that public satisfaction with administrative services improved significantly from 2017 to 2019.

News item picture for the third regional conference on public procurement for ENP East countries in Tbilisi Nov 2019

Third SIGMA Regional ENP East Conference on Public Procurement

SIGMA, together with the State Procurement Agency of Georgia, organised a regional conference for the ENP East region (Armenia, Azerbaijan, Belarus, Georgia, Moldova, Ukraine) in Tbilisi on 5-7 November. Speakers from the region and the European Commission, OECD/GOV, SIGMA and EU member states discussed recent developments in procurement policies and examples of good practice.

SIGMA Workshop on Digital Auditing for SAIs November 2019, Skopje

Workshop on Digital Auditing for Supreme Audit Institutions

SIGMA organised a workshop on digital auditing for the Network of Supreme Audit Institutions of Candidate and Potential Candidate Countries and European Court of Auditors. The workshop was organised in conjunction with the State Audit Office of North Macedonia, and held in Skopje on 6-7 November 2019. It addressed the digitalisation of government operations and public services.

SIGMA invited to a high level policy dialogue event in Llubjana 1 Oct 2019

High-level policy dialogue on public administration reform in the Western Balkans

On 1 October 2019, a ministerial conference on public administration reform (PAR) in the Western Balkans took place in Ljubljana, Slovenia. Ministerial discussions reflected the dynamic developments in PAR in the region and confirmed that tangible results have been achieved in recent years. SIGMA’s role in supporting the reforms remains crucial.