Thematic areas

‌Achieving the necessary standard of public administration requires reforms in many areas of policy and administration.

Policy development and co-ordination is crucial for governments to manage overarching processes, such as preparing for European integration.

The capacity of a government to deliver policies and quality services for its citizens depends on the professionalism and integrity of its civil servants.

The capacity of a government to deliver policies and quality services for its citizens depends on the professionalism and integrity of its civil servants, who should be managed according to international standards and EU practices.

Service delivery can be defined as any contact with the public administration during which customers – citizens, residents or enterprises – seek or provide data, handle their affairs or fulfil their duties. These services should be delivered in an effective, predictable, reliable and customer-friendly manner.

OECD countries spend on average 45% of their GDP for funding the public sector. The budget establishes the financial framework within which governments deliver their economic and social policy objectives for the benefit of citizens. Public procurement is an integral part of public administration, as it is one of the key means by which public money is spent in order to provide public services.