Seminar on Quality Management in the Public Sector -- Vilnius, 27-28 March 2006

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This seminar organised by Sigma on "Quality Management in the Public Sector" was held in Vilnius on 27-28 March 2006. It is inscribed within the broader framework of the public administration reform programme 2005-2006 approved by the Government in March 2005 and it is aimed at an initial dissemination of and awareness raising on certain quality management tools such as CAF, ISO 9000, EFQM, Quality Awards, Citizens' Charters, Governance Excellence Model, and others.

The following are expert papers presented at the seminar.

Seminar Programme

Ana Andrade	Training Session on the Common Assessment Framework (CAF) Mokomasis seminaras apie bendrojo vertinimo modeli (CAF) Executive Summary (English only)
Tony Bovaird	The Concept of Balanced Scorecards in the Public Sector (English only)
Ineke Kosse	Experiences with ISO 9000 in the Health Sector in the Netherlands; Summary Nyderlandu patirtis taikant ISO 9000 sveikatos apsaugos sektoriuje; Santrauka
Elke Löffler	The Engagement of Service Users and Other Stakeholders as an Integral Part of Quality Management Paslaugu vartotoju ir kitu suinteresuotu grupiu dalyvavimas kaip neatsiejama kokybes valdymo dalis
Salvador Parrado Diez	Improving Customer Orientation through Service Charters Geresnis orientavimasis i vartotoja per paslaugu chartijas
Maureen Sparks	Using EFQM to Improve Performance in Liverpool Kaip EFQM padeda tobulinti veikla privataus ir viešojo sektoriaus partnerystese (PPP), Liverpool
John Tatam	Adapting the Balanced Scorecard as a Management System in a British Local Authority Kaip subalansuota veiklos rodikliu lentele pritaikyti Britanijos vietos valdžios poreikiams
Ana Andrade, Tony Bovaird, Elke Löffler and Salvador Parrado Diez	Approaches Used to Evaluate Quality Kokybes vertinimo metodai
Elke Löffler, Tony Bovaird and Salvador Parrado Diez	Good Practices in Quality Management Sekmes veiksniai ir iššukiai kokybes valdymui Improving the Implementation of Good Governance Diegiant gera valdyma Mapping Approaches to Quality Management in the Public Sector Požiurio i kokybes valdyma formavimas viešajame sektoriuje
For further information, please contact Elke Löeffler, Salvador Parrado Diez, and/or Julio Nabais of Sigma.